Frequently Asked Questions

What is the best way to send you my document? How do you return the translated document to me? Why use a small, family based agency? How much discretion can you accept from your company? Are our translations accepted by the authorities, like the USCIC or Hungarian Immigration? How can you reach us?
What is the best way to send you my document?
The best way to send your document to us is through e-mail or fax. However, for hard-to-read documents, a good quality copy of the original can be mailed.
How do you return the translated document to me?
We can send you the translation via e-mail, fax, or mail. Naturally, certified documents have to be sent through the post, registered mail or FedEx, at your request.
Why use a small, family based agency?
Perhaps the area of the papa’s and mama’s store in the corner is gone but there is still a lot to be said for a small family business. One is the consistent quality, same people doing same translation work providing the same high quality translations. Another reason is reliability, we do what we say we will do, this is how we live life in our family and how we do business. Last but not least we do not outsource our work so we can keep all information contained and absolutely guarantee your privacy which no other translation agency can. Some freelance translators can promise you privacy and some big translation agencies can provide consistently high quality translations, but ours is unique because it is able to match the two: providing the same consistent high level of translation and give you absolute guarantee to keep your private information well, private. Last but not least we do not carry a large administrative body so we are able to keep our prices low.
How much discretion can you accept from your company?
Total. If it contains your most valuable asset: your personal information, we treat it with the utmost care it deserves: translate it, send it to you electronically or print it out and mail it to you; then delete it or with your permission at cases we preserve it for a year. Let me put it this way: we worked for private individuals and private detective agencies who rated our services among the best. When you are shaken up by doubt we understand that you need to have absolute trust in your translator, this is why there is only one person reading and translating your material unless you requested otherwise. The translation goes into a temporary file and we empty those weekly.
Are our translations accepted by the authorities, like the USCIC or Hungarian Immigration?
Certainly; we provide certified translations which are accepted wildly all over the world by the authorities, that is in the USA, Canada, Australia, Hungary and we had a few interesting translations in countries like Ghana, Dubai and Turkey. We have been in business continually for ten years now and on every page we translate and certify we put the name, contact information, seal and signature of the translator.
How can you reach us?
Call us and a live person will answer you right away; e-mail us and we will gladly answer your any questions. We stand by our products and have a physical location in Cleveland, so you can certainly find us. In several instances we meet with our customers in person to go over their paperwork and provide personal assistance. We enjoy every chance to put a face to the voice or at times only to e-mail contacts.
What partner pages do you have?
My English - Study English in Australia on the sunny Gold Coast in Queensland: MyEnglish Australia